Kenyans on prepaid power system won’t be able to buy tokens for 24 hours starting tomorrow 10.00 pm to Wednesday 10.00 pm Kenya Power has announced.
The power distributor has explained that it will be carrying out a ‘routine maintenance’ of the prepaid service for efficient service delivery to its customers.
“During this period, prepaid services including purchase of tokens through Paybill number 888880 and other outlets such as banking halls and vendor outlets will be affected. However, the system maintenance exercise will not affect postpaid bill payments,” said a statement to media houses from the firm.
The firm said it has recorded tremendous growth in its prepaid customer base in the last five years from 268,569 to currently 4.5 million customers which has seen the database for the prepaid system grow at a high rate thus calling for upgrade and maintenance of the system to enhance its efficiency.
“We are constantly seeking ways to deliver speedy and quality services to our customers. Currently, most of our customers are on prepaid metering and as such it is critical that we upgrade and maintain our IT platform that supports purchase of electricity tokens,” said Samuel Ndirangu, General Manager, Information Communication Technology (ICT).
In April, the Company carried out an upgrade of its IT platform which involved direct integration of the Company’s IT system with the mobile money operators’ systems. This has shortened the process of remittance of tokens purchased thus improving service delivery to customers.
“This maintenance is expected to further support the outcome of the system upgrade by availing faster and efficient services,” said Ndirangu.