Kenya Commercial Bank (KCB) has refuted claims that there was a security breach in one of its systems.
In a statement, KCB Group said an investigation points to malicious misinformation that has caused concern amongst some of its customers, adding the alleged customer data breach was found to be false.
“We wish to assure all our customers that our platforms and data are highly secured. KCB Group systems including the mobile App have been extensively tested and validated by our internal and the best external data security experts. Multiple layers of encryption, private keys and unique authentication are among the key embedded data security features that safeguard our mobile app,” read the statement.
The lender said it is working with the relevant authorities to take the necessary legal action against the parties who originated this misinformation.
Reports that KCB’s systems had been hacked have been trending on Twitter with a blogger claiming accounts of 500,000 customers had been affected. Many customers raised concerns over the safety of their money.
The reports emanated from a story of a customer who lost over Sh1 million from his account. According to a Twitter post on the case, after the bank investigated, it was allegedly discovered that a hacker had breached its systems. It is alleged KCB only offered to refund 10 percent of the money insisting the loss of the rest was not their responsibility.
A hashtag #KCBHacked is the top trending topic on Twitter in Kenya.
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